Refund & Cancellation Policy

Last updated: 27 August 2026

1. Order Cancellation

Orders may be cancelled free of charge before they are shipped. Once an order has been dispatched, it cannot be cancelled, and standard return terms below will apply. To request a cancellation, contact support@puremist.example with your Order ID as soon as possible.

2. Returns

Due to the nature of our products (perfumes), we accept returns only for items that arrive damaged, defective, or incorrect. Requests must be raised within 48 hours of delivery, accompanied by photos/video of the issue.

3. Refunds — Prepaid (Pay in Full) Orders

Approved refunds for fully prepaid orders will be credited to the original payment method via Razorpay within 5–7 business days of approval.

4. Refunds — 30% Advance / COD Orders

For orders paid via the 30% Advance option, the advance amount is refunded to the original payment method via Razorpay within 5–7 business days of an approved return. If the balance was already collected as Cash on Delivery, that amount will be refunded via bank transfer or UPI within the same window.

5. Non-Returnable Items

For hygiene reasons, opened or used perfume bottles cannot be returned unless found to be defective.

6. Contact

To initiate a return or refund, email support@puremist.example with your Order ID and details of the issue.